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View Cache (Job ID 13851260)
Employer CPL
Job Title Casino Manager 35k
Description

The Role:

Staff Management

  • Take overall control of the operations in the Casino in the absence of senior management.
  • To continually drive improved performance for the whole team by providing support, feedback and coaching.
  • To uphold a fair and consistent approach in the carrying out of disciplinary and grievance procedures at all times in a timely manner according to company process and current legislation.
  • Conducting appraisals and to help and assist underperforming reports and recommend remedial disciplinary action as and when required
  • To create by example an environment which all staff will work as a team.
Customer Service

  • To ensure the highest possible standards of customer service are developed and provided by courteous and technically competent staff in all departments of the units.
  • Empower your teams to continually look for ways to develop the product and service delivered.
Training and Development

  • To continually review employee performance and provide direct feedback and coaching where required.
  • To ensure all new hires have an appropriate induction process which includes regular performance reviews and concludes with a formal confirmation review meeting
  • To participate in staff appraisal process carrying out individual employee appraisals within predetermined timescales and setting clear objectives.
Compliance and Security

  • To ensure full compliance with company and legal procedures in all areas to include, for example, money laundering, gaming activity, health and safety, hygiene and fire regulations.
Required Skills

  • A highly motivated individual with an extensive, stable experience in gaming.
  • Exceptional interpersonal skills with peers, staff and senior management.
  • Capable of building strong, positive relationships with customers.
  • Confident in making decisions and working on one own autonomy
  • Be proactive, self-sufficient and able to work with minimal supervision.
  • Have a clear passion for quality and the customer experience.
  • Be capable of working independently or collectively.
  • Possess a dynamic, innovative, forward thinking approach.
  • A strong work ethic with a passion for exceeding expectations

Apply

If you feel you have the correct experience for this role please send an up to date CV to Padraic McCreesh on padraic.mccreesh@cpl.ie

***Due to the high number of applications only successful candidates will be contacted***

This job originally appeared on RecruitIreland.com
Location Wicklow
Date Added 98 days ago
Apply Link
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